Frequently Asked Questions

Our commitment to you is to maintain the highest standards of cleaning protocols at our resort so you can relax and enjoy your vacation worry-free. We are pleased to offer a modified housekeeping service each day of your stay inclusive of daily trash pickup and towel change. On the 4th day of your stay you can expect to receive full service including a linen change. If you wish not to receive these services, please use your “Do Not Disturb” sign on the exterior door. For any additional housekeeping needs you may reach out during the hours of 9am and 3pm.

Please view our Statement of Cleaning Protocols

Each room has free wireless internet, cable TV, a coffee maker, a safe for your valuables, an iron and ironing board, a microwave and more. Rooms that have kitchens include your basic pots, pans, dishes, utensils and glasses. For a full listing of what each room contains please click here and then choose the room type you are interested in.

We have one of the premier discounts in the area that we call our Early Booking Discount. All guests who book directly with us or on our website are automatically given this discount, and the earlier you book, the more you save, up to 35%! For more details about other specials, please click here.

Guests of the *Holiday Inn “At the Pavilion” have access to our guest laundry facilities, our business center, and our onsite fitness room. We also offer an on site café proudly serving Seattle’s Best Coffee and have a tropical beach bar that serves up delicious drinks in season. Visit our full amenities page for more details on our resort offerings. 

By law, fireworks are prohibited within the city limits of Myrtle Beach. So, this would include our hotel grounds and the beach itself. However, in season and especially during holidays, there are a number of professional produced firework shows within 5 miles of the resort.

For the most efficient check-in possible, when you arrive and go to the front desk to check-in, please bring your vehicle tag number, driver’s license or valid ID for all adults, and approved form of payment for your balance. If paying your balance in cash, you will also need a credit or debit card to put on file for incidentals.

We have eight different types of rooms and for some of the room types we only have one per floor. While every effort is made by our staff to accommodate requests for specific room locations, this is not always possible, and specific room assignments cannot be guaranteed. Visit our rooms page for more information on layouts and room types.

We offer Pack ‘n Play playards on a first come first served basis. There is no charge for them. Please inquire about availability upon check-in.

Rollaways are available on a first come first served basis. We charge $10 per night plus tax for them. Please inquire about availability upon check-in.

Our convenient Ocean Boulevard location puts our guests within minutes of all the things to see and do in Myrtle Beach! Our resort is located within just a short drive of visitor hotspots like Broadway at the Beach, The Market Common, Family Kingdom Amusement Park, and much more. Additionally, our Myrtle Beach Boardwalk location provides easy access to boardwalk area attractions and dining. 

Our rates are based on 2 adults. For each adult over 2 in a room, an extra person fee of $10 per night plus tax is added to your total. We do not charge extra for children. Adults are considered anyone over the age of 16.

Our indoor pool and indoor lazy river are heated to 85-86 degrees all year. Our outdoor pools are heated to 80-83 degrees from March 2nd-October 31st. The indoor hot tubs are heated to 100 degrees all year.

Yes! Our 5 pool features include:

• Children’s activity pool
• Indoor whirlpool
• Indoor pool
• Outdoor pool
• Indoor lazy river

Visit our pools page for more information. 

We are about 3.8 miles from Myrtle Beach International Airport. Unfortunately, we do not have an airport shuttle but there are many taxi services that run in the area. Any of our guest services agents can assist you with hailing a taxi during your stay.

Yes! We have wireless internet access available to our guests. You will be provided a username and password upon check-in. We also have a business center open from 8:30am-11pm daily with two computers and printers for our guests to use.

Yes, we require a one night deposit at the time of booking. The balance for your stay is due at check-in. Cash, money orders, or credit cards are accepted at check-in. If you wish to pay off your stay in advance, personal checks can be mailed but must be received 30 days prior to your arrival date.

Each storm is normally handled individually. If the local, state, or federal government issues a mandatory evacuation, the resort will issue a full refund of your deposit.

Should a reservation be cancelled, the deposit is refundable if notice is received at least 8 days prior to the scheduled arrival date and cancellation number is obtained. Reservations cancelled 7 days or less prior to arrival date will forfeit the one-night deposit paid per room. Golf and group cancellation policies may vary. Please allow 4-6 weeks for cancellation refunds. Vacation Assurance can be added to any reservation for $29.95 plus tax. This protection plan will refund your deposit if you need to cancel up until 4pm the day before your arrival. If you must cancel after 4pm the day before your arrival, you would forfeit your deposit whether you have the plan or not. Vacation Assurance must be added within 24 hours of booking and is non-refundable.

*Holiday Inn “At The Pavilion” is a family resort catering to families and couples. Room reservations are accepted from guests 21 years of age or older. Our hotel policy requires any guest under the age of 21 to be accompanied by their parent(s) staying in the room with them.

We do have an onsite parking garage. It is located directly across Ocean Blvd from our hotel building. There is a crosswalk on Ocean Boulevard for you to use. We do have unloading parking and check-in parking by the lobby. We are fortunate to be able to allow each room reserved with us one parking spot at no charge. Unfortunately, due to space constraints we are not able to offer extra passes above the one per room. We also are unfortunately not able to provide trailer parking on property. We do have handicap and high top vehicle parking. High top parking is for vehicles that are 7’8” or taller.

In Myrtle Beach, the city rents beach chairs and umbrellas out. You can get pricing and items from the nearest lifeguard stand. We do provide our guests with pool towels, but not beach towels.

*Holiday Inn “At the Pavilion” is committed to providing our guests and associates with a smoke free environment. We are proud to be a smoke free facility effective February 1, 2014. This policy mirrors the industry’s largest hotel chains. The initiative includes guest rooms, balconies, public areas, commercial spaces, and associate work areas. The majority of our guests favor a non-smoking hotel environment. The only way to provide this experience is to not allow smoking within the building. We do provide designated smoking areas outside the building to accommodate the needs of our guests that do smoke. All associates have been trained to respond to potential violations of this policy. For example, housekeepers are trained to observe signs of smoking in the hotel. There is a $250 fee for guests who do not comply. This fee is used to cover the extensive cost of restoring the room to a smoke free condition.

Sorry, no pets are allowed at the Holiday Inn Resort. The only exception is for service animals, as defined by the American Disabilities Act (ADA), who are trained to provide assistance to guests with disabilities. We do not allow emotional support animals.

Based on availability, we will make every attempt to accommodate late departures. Reserving your room for an additional night will guarantee access past scheduled check-out time. Unfortunately, we are unable to confirm late check-out requests until the morning of departure.

Requests for early check-in before 4:00pm will be handled based on hotel availability. If you plan to arrive earlier, you can pre-check-in, and we suggest that you pack beach wear in your carry on so you may enjoy our pools or the beach as soon as you arrive until your room is ready. If you are planning to arrive very early in the day, we recommend reserving your room for the night prior to guarantee immediate access.

Our check-in time is 4:00pm. Our check-out time is 11:00am